Frequently Asked Questions

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Customer Service Department

If you can't find the answer to your question anywhere, you can contact our Customer Service department using the email form here.

Deluxe Game Patches

Snapshot Adventures - missing birds: If you cannot find some of the birds in the "free" rounds after completing the story use one of the following patches to update your birds and free rounds: Real Arcade Birds Patch or Generic Arcade Birds Patch.

Snapshot Adventures - player file wont save/cant see photos: If your photos are blank, or your player file does not save between sessions this is caused by your computers shared documents folder becoming locked. Shared documents should not be locked. To fix this, download this .bat file to your desktop and double click on it then follow the onscreen instructions:SnapshotSharedDocs.exe

Saints & Sinners Bowling: If you cannot reach the last 3 pro tournaments in the game, download and install this patch: SnSTournPatch.exe.

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